Four agonizing customer service defeats (and one nonthrilling victory)

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Published: September 26, 2011 at 07:00 AM

It’s been an exciting couple of weeks in the customer service arena. Let’s take a look at the winners and losers.

Harvard should negotiate fair and equitable contracts

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Published: September 20, 2011 at 10:31 AM

A city councillor urges Harvard to negotiate fair and equitable contracts for its employees, including the outside contractor Securitas with its security guards.

Harvard’s tea party group much like the others — just lesser known

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Published: September 12, 2011 at 12:07 PM

Considering the tea party’s dislike of Harvard and “elites,” it may surprise many to learn there is a tea party at Harvard. But there is, and there are tea party events at Harvard this month.

Respects can be paid at 9/11 ceremony, but irony wasn’t among the dead

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Published: September 9, 2011 at 03:47 AM

The mayor offered an odd invitation to Cambridge’s 9/11 commemoration during the week’s School Committee meeting.

We can labor like our parents, but we can’t earn like them

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Published: September 5, 2011 at 10:16 AM

Hate me: My parents’s help meant I graduated from college with no debt. But my middle-class parents also bought their home with a substantial down payments, and this generation can’t do either of those things easily.

Elect seventh School Committee member to replace mayor

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Published: August 30, 2011 at 09:42 PM

There are better ways to elect a leader for School Committee than the current method: electing a city councillor, who votes on a mayor who becomes a committee member.

Monteiro decision shows failure of council oversight

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Published: August 16, 2011 at 02:28 PM

The Malvina Monteiro decision calls into question the strength of City Council oversight of the city administration.

Augustus Gloop, bank president

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Published: August 15, 2011 at 07:00 AM

You’d think those banks and credit unions would stop racing toward foreclosures like one of the demented brats from “Charlie and the Chocolate Factory,” fatally eager, nakedly selfish and simply too clumsy for their own good.

Fiscally incompetent conservatives take us to the brink

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Published: August 8, 2011 at 07:00 AM

I’m left numb by the debt ceiling debate, which is odd because there are so many strong feelings adding up that numbness. You know: rage at the tea party, disgust with the Republicans, disappointment in the Democrats …

‘Why buying local doesn’t work’ doesn’t work … but buying local does

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Published: August 3, 2011 at 09:00 AM

There’s an essay making the rounds about “Why buying local doesn’t work” that might give the buy-local fans in Cambridge and Somerville pause — right up until they finish reading the essay and think, as I did, “That’s it?”

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