Cambridgeside Best Buy and Geek Squad win Web infamy
Cambridge makes another dubious appearance in the blogosphere Wednesday, this time on consumerist.com as part of an ongoing litany of disappointments and horrors surrounding Best Buy and its alleged information-technology specialists, the Geek Squad.
The Consumerist post recounts how someone with a $300 laptop and $80 extended warranty sought help this past weekend for a broken netbook touchpad and power adaptor. But when he went to the Cambridgeside Galleria Best Buy, he was told he’d voided his warranty by installing the Linux operating system instead of Windows — and, in fact, had even broken his computer hardware by doing so. (Neither of which makes much sense.)
The Geek Squad workers were unhelpful and even hostile, according to the post, wasting the customer’s time and ruining his relationship with the store. A call over their heads brought some comfort, but also a bit more hassle: The customer got a $25 gift card and assurance his problem could be taken care of at another Best Buy.
Although the Consumerist editor redacted the location of the Best Buy at the beginning of the post, he missed a reference to “Cambridgeside” toward the end — providing a good warning for readers to be on their guard on their way in to a Best Buy/Geek Squad encounter.
The Cambridgeside Geek Squad was called for comment, but didn’t pick up their phone or have voice mail set up so a message could be left. The phone just rang and rang and rang.